If you have a question, comment, concern, or want to learn more about our company, please fill out the form or contact us via email at sales@vastconceptsna.com.

For order questions or concerns fill out the form below or send your order details and concerns to support@vastconceptsna.com.

Business Hours

Monday: 7 AM - 7 PM

Tuesday: 7 AM - 7 PM

Wednesday: 7 AM - 7 PM

Thursday: 7 AM - 7 PM

Friday: 7 AM - 7 PM

Saturday: 9 AM - 4 PM

Custom & New Product Ideas

Have a product that's been obsoleted by the factory or simply need a custom product or object made? Submit your details in the form while selecting "Custom Product Development" and we'll get back to you with solutions.

FAQs

What plastics are your products printed with?

We print most our products with high-quality PETG to ensure longevity during constant hard use, even in the sun & elements. However, we use various depending on the product - we will always inform the buyer of the materials used to produce in our listings.

Are returns accepted?

Yes, returns are accepted within 14 days of delivery with a Vast Concepts approved & provided Return Merchandise Authorization number (RMA #); Customer is responsible for return shipping and labeling package with this RMA #. Please see our Return & Warranty Policy.

Are your products covered under a warranty?

Yes, we offer a 1 Year Warranty on our products; Warranties are handled on a case-by-case basis directly with Vast Concepts. Please see our Return & Warranty Policy.

I received a damaged item or it’s missing a piece(s). What can I do?

Please submit a request form with the personal information used for your order and confirmation number if available. Please provide as much detail as possible in order to help us review your case. Please see our Return & Warranty Policy.

Do you take custom orders?

Yes, we can design and create custom products upon request with quick turnarounds. Requests may be declined if we deem not a good fit for our organization. Please submit a request form on our Contact page.